About Brian Bourne Consulting
Brian Bourne Consulting brings a unique service and business perspective to information technology and best practices
Brian, with his extensive experience in service and business management, CRM, Cobit, SOX, ISO 20000 and ITIL. Brian has extensive experience and knowledge in leading teams in architecture design, development and implementations of ITSM processes and technology solutions. Brian Bourne Consulting has trained and consulted for numerous organizations on ITSM best practices and technology solutions along with compliance standards. The following is a small sample of his training and consulting engagements: TD Bank, ING Bank, Raymond James Financial, Security Exchange Commission, US Army, State of Wisconsin, State of Mississippi, Amylin Pharmaceutical, Orlando Regional Hospital, Underwriters Laboratories, State of Alaska, E-Health, US Marines and DND Canadian Forces.
Brian Bourne Consulting brings a vast knowledge for process mapping, workflows, roles, responsibilities, activities and process integration to teams for their ITSM projects. Brian also identifies the business needs and expectations of ITSM projects and how People, Process, Technology, Governance and Management must work to fulfill these needs.
Brian has over 30 years in business and IT service management working in a variety sectors such as the oil industry, government, military, financial, health, pharmaceutical, entertainment, transportation and IT, as well as having run his own consulting and training company for several years. Brian is a highly respected consultant and trainer with various training organizations and delivers consulting solutions and training in ITIL, Cobit, and ISO 20000 with organizational reality. Brian is also known for his speaking engagements at high profile conferences, and corporate events.
Brian’s knowledge of ITIL is extensive with certification as an ITIL Expert including Foundations, Awareness, all Lifecycle and Capability Phases and MALC, ITIL Service Manager V2, Measuring Reporting, Establishing Managed Services, Implementing People, Process and Technology, Service Level Management and is a Lead Auditor for ISO 20000. Brian is also one of the few certified trainers who are certified to deliver the Apollo13 ITIL simulation game.