Brian Bourne Consulting provides simple, practical and successful solutions meeting your Business and IT needs.

Enabling you to meet the following objectives:

• Update your  Business and ITSM processes to provide efficient and effective IT Services

• Increase  infrastructure reliability

• Increase your Business & IT services productivity

• Automate your processes

• Innovate your Business & IT

• Lower operational Business & IT costs

• Improve customer service for your Business & IT services

• Have access to solutions with tangible and measurable benefits

ITSM/IT governance solutions porfolio

A global and integrated approach customised to your needs.

Brian-Bourne-Consulting-Performance-Curve

Top Organizational Concerns

  • Strategic Alignment
  • Governance
  • Communicating Value
  • Cross Business unit initiatives
  • Migration to Shared Services
  • Business Process Management Alignment with Technology
  • Management of Organizational Costs
  • Streamline execution and compliance
  • Efficient project delivery and success rate
  • Eliminate Waste
  • Easy implementation of complex solutions

To address these concerns Brian Bourne Consulting offers proven solutions and services, which have been utilized by many organizations throughout the world.

ITSM Organisational Assessment Services

Objective

To Help Senior managers, IT managers and leaders Quickly move toward initiative implementation Obtain project budget and resource allocation

Scope

IT organization (People, Process, Technology)
Compliance and regulatory requirements
Key performance Indicators (KPI)

Deliverables

  1. Accelerated ROI and cost savings action plan
  2. Fast track roadmap for growth and containing costs
  3. Gap diagram with reference to Best Practices
  4. Process solution architecture to satisfy compliance and regulatory requirements

Benefits

Quickly identifies potential ROI initiatives on:

Best Practices Initiatives
Supporting technology
Implementation strategy
Better understanding of your current organizational maturity level
Accelerate business approvals for project budget and resource allocation

Duration

ITIL Executive workshop:    1 day

Business case definition:      2-4 weeks

Full ITIL Assessment:            4-6 weeks

ITSM Process and Policy Implementation

Objective

To provide IT organizations with the means to deliver, support and improve high quality IT services in a repeatable, sustained and cost efficient way

Scope

All ITSM processes

Deliverables

  1. Process documentation manual guiding staff in the daily use and operations of the process
  2. Perform per-process audit and customized training following process implementation
  3. Deploy Key Performance Indicators for each process
  4. Implement a continuous improvement structure, avoiding process erosion

Benefits

Standardized process based on best practices
Ensure process alignment with business objectives
Improve IT organization productivity
Improve IT service quality
Increase ROI by avoiding process erosion

Duration

40-60 days (per process)

ITSM Audit and Certification Services

Objective

Helping IT organizations quickly identify your organization’s level of conformity with regards to a defined standard

Scope

All IT and business processes

Deliverables

Action plan that aims at generating low-cost and high-impact quick wins

Benefits

Avoiding process erosion
Mobilizing staff towards a common goal
Positioning your organization in the outsourcing market
Demonstrating to the business that your organization is meeting a recognized standard

Duration

10 days

ITSM Continuous Improvement

Objective

Providing IT organizations with the mean to improve high quality IT services in a repeatable, sustained and economical way

Scope

All business processes (people, process, technology)

Deliverables

  1. Process documentation guiding staff in the daily use and operations of the process
  2. Perform per-process audit and customized training following process implementation
  3. Deploy Key Performance Indicators for each process
  4. Implement a continuous improvement structure, avoiding process erosion

Benefits

Increase overall project return on investment (ROI) by:

  • Increase alignment between project objectives and project results
  • Diminishing learning curve
  • Increasing adoption rate
  • Increasing service delivery quality level
  • Increasing ongoing improvements initiatives as part of operations

Duration

Implementation mode

Coaching client during delivery : 15-20 days

Delivery : 40 days

Audit mode

Analyzes monitoring results : 4 days

Service Management Outsourcing

Objective

Helping IT organizations without staffing capability or time deliver a ROI initiative.

Scope

Process Expert
Internal auditor
Trainer
Subject matter expert

Deliverables

  1. Oversight
  2. All necessary activities to ensure service quality and business alignment

Benefits

Ensure service quality and business alignment without impacting your organization capacity to deliver your services.
Ensure activities are executed timely and adequately.

Duration

As required.

Key Performance Indicators

Objective

Helping managers assess previous actions and make rational decisions about services to customers.

Scope

Business processes
IT processes
IT infrastructure

Deliverables

  1. Balanced Scorecard
  2. Critical Success Factors
  3. Key Performance Indicators
  4. Process improvement action plan

Benefits

Quickly identifies the potential ROI based on Best Practices Initiatives
Conformity to agreed standards of performance
Provide means to validate organizational objectives achievement
Aligns Business needs, Service Level Objectives and Service Level achievements (meets set targets)

Duration

10 days