ITIL® Release Control and Validation (RCV)
You Will Learn How To:
Prepare for and pass the ITIL Release, Control and Validation (RCV) Exam.
Plan key activities for the RCV processes in the context of the service lifecycle.
Attain operational excellence by using RCV activities and functions.
Apply key metrics to evaluate RCV success.
Recognize the details that comprise each RCV process.
Workshop Activities Include:
Matching service transition terms and definitions
Assessing change management and linking it to request fulfillment
Mapping stakeholders and defining their importance and roles
Evaluating ST roles and responsibilities
Appraising ST process benefits
Daily review sessions and exam practice
Important Course Information:
Pre-course reading required.
Approximately 1 hour of home study each evening.
Course includes a high degree of practical assignment work.
Course tuition includes the ITIL Intermediate Qualification: Release, Control and Validation Certification. Exam, as well as overview maps that illustrate the ITIL lifecycle stages, serving to reinforce key concepts and functioning as valuable reference tools.
The ITIL Foundation Certificate is required to attend this course and take the ITIL Certification Exam on the final day.
Who Should Attend:
This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Release, Control and Validation Certificate. The ITIL Foundation Certificate is required to attend this course and to take the ITIL Intermediate Release, Control and Validation exam on the final day.
Days 1 – 4 Course Hours:
8:30 a.m. – 4:00 p.m.
Four 10-minute breaks
Day 5 Course Hours – Last Day:
8:30 a.m. – 2:30 p.m.
Two 10-minute breaks
Course Exam*: 1:00 p.m. – 2:30 p.m.
RCV Introduction and Overview:
Exploring the purpose and objectives of the service transition stream
The scope of the service transition phase in relation to the RCV processes
Developing an effective service transition strategy
The approach and best practices in planning and coordinating service transition activities
Core Release, Control and Validation (RCV) Processes
Purpose, goals and objectives
Implementing change with minimal rework
Evaluating business, technical and financial aspects
Achieving successful service transition
Activities, methods and techniques
Key metrics to measure success
Service Asset and Configuration Management (SACM)
Business value of the SACM process
Activities, methods and techniques
Supporting the effective execution of the SACM process using a Configuration Management System (CMS)
Describing the tools, activity model and deliverables for executing each key activity
Effectively measuring the SACM process with metrics
Typical day-to-day configuration management activities
Service Validation and Testing (SVT)
How SVT creates business value
Identifying how policies can drive and support the execution of the SVT process
Triggers, inputs, outputs and interfaces with other processes
Acquiring relevant test data
Building quality service deliverables using test levels and test models
Measuring the SVT process in terms of business value contribution
Release and Deployment Management (RDM)
Analyzing how services are released into production to enable effective use of services
Planning, scheduling and controlling releases
Identifying clear planning conditions including pass/fail criteria
Illustrating the main activities in relation to RCV
The key steps for performing the actual transfer
Defining metrics for process quality
Request Fulfillment and Change Evaluation
Analyzing how service requests should be handled
Request fulfillment and a self-help service practice
Identifying the differences between request fulfillment and incident management
Evaluating services against target performance in the context of change
Meeting committed service level performance
Intended and unintended effects of a change
Evaluating predicted service performance and actual performance
Knowledge Management (KM)
The business value of the KM process
Identifying what constitutes an effective KM strategy
Analyzing the basic layers of KM using the DIKW structure
Describing the key steps of effective data and information management
Roles and Responsibilities
Service asset and configuration management
Release and deployment management
Request fulfillment and change evaluation
Technology and Implementation Considerations
Technology as part of implementing service management
Evaluation criteria for service management tools
Identifying good practices with service design
Challenges, critical success factors and risks
Managing change in operations
Implementing service management technologies