“Brian`s dedication, professionalism, leadership, business acumen and exceptional communication skills helped me mentor our team of consultants and deliver impressive solutions to our clients. His extensive experience in Service Management is obvious with all that deal with him. Brian is a pleasure to work with and would be excellent asset to any organization.”
“Brian has a gift for helping organizations lock down and formally define their services and the support framework. His easy going, yet professional style readily promotes team cohesion and he has a gift for facilitating and, when necessary, directing conversations onto the task at hand. It was a pleasure working with Brian, and a learning experience in its own right. He would be an exceptional asset for any organization learning about ITIL and Service Management Frameworks.
“Brian is a true professional. He is one of the best at bringing his years of experience to bear for a client. He builds confidence and provides sound guidance in the ITSM space – and was a pleasure to work with on client engagements.”
“Brian Bourne is an experienced ITSM consultant. He is a key asset to any IT department that wishes to align their strategic business needs to their IT operations and processes. Brian has worked on multiple ITSM mandates and I’ve had the opportunity to work with him and notice that he has a strong indepth understanding of IT operations across several business sectors, and countries; leading him to implement successfully strategic and IT improvement initiatives. Brian is the definitive key asset to any IT project team and I fully recommend him.”
“Highly skilled IT Service Management expert. One of the best, if the not the best, I have had the opportunity to work with.”